23 November 2020

How do I - Open support cases for GCCHigh?

 The first thing newcomers to GCCHigh want to know is how to open support cases.  There are a couple of things to note as laid out in the Microsoft Docs on the subject.

  • You must be an administrator for the area for which you intend to open a support case.  That means if your case is about SharePoint Online, you must be configured in your tenant as a SharePoint Administrator.  The Microsoft Docs provide more detail on managing admins etc.
  • What the docs do not (presently) provide is actual links and directions to a starting point.  I have submitted a pull request to update the docs which will address this shortfall.  In the mean time I'll provide the guidance here:
    • Navigate your browser to https://portal.office365.us/adminportal.
    • Using the New Admin Center, navigate to Show all > Support > New Service Request.
    • Use the Subject to provide a brief description of the problem.
Hope that helps.

No comments:

Post a Comment

Comments are moderated only for the purpose of keeping pesky spammers at bay.

SharePoint Remote Event Receivers are DEAD!!!

 Well, the time has finally come.  It was evident when Microsoft started pushing everyone to WebHooks, but this FAQ and related announcement...