28 March 2007

How do I? – Fix my Alerts that have no body text

Have you received a SharePoint Alert lately that had no body text to it?
Even when you double click it and try to open the item all you get is an error message stating:
Well fear no more because this annoying problem has been solved! It turns out there's an issue when MOSS 2007/WSS 3.0 alerts are generated and sent to Exchange 2003 which is then in turn read using Outlook 2007.
Microsoft has a fix for this issue as detailed in KB 930807. As this is a very specific fix, you will need to contact PSS to get the patch. One thing to be aware of is the fact that the patch will not magically fix already received Alerts, but only works on future Alerts that are received.
WORKAROUND: My buddy Todd Klindt provided a good way to be able to see the body of old Alerts prior to applying this patch. You simply reply to the Alert message and the body becomes magically visible in the reply, provided you have that option enabled in your Outlook properties.
As you can see, there is no body text in the preview pane. Now we'll reply to the Alert…
And magically, we can read the Alert body now! J Thanks for that one Todd!

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